Hospital Administration And Customer Care

Course Details Summary

Programme Highlights

• Certificate certification

• Hands-on training in hospital front office operations

• Patient relations and customer service techniques

• Practical attachment in hospital administration departments

• Training in medical records and appointment management

Course Modules

• Introduction to Hospital Administration

• Medical Terminology & Records Management

• Patient Relations & Customer Care

• Front Office & Reception Operations

• Appointment & Scheduling Management

• Health Facility Operations

• Communication & Conflict Resolution

• Computer Applications & Health Information Systems

• Practical Attachment

Career Outcomes

• Hospital Administrator

• Patient Relations Officer

• Hospital Front Office Coordinator

• Medical Receptionist

• Customer Care Assistant

• Health Facility Operations Assistant

Excellence is Everything in Patient Care

In hospital administration, there is no room for error. That’s why we emphasise patient dignity, efficient service delivery, and strict adherence to healthcare protocols from day one.

Filling Kenya’s Hospital Administration Skills Gap

As healthcare facilities expand and patient expectations rise, skilled hospital administrators and customer care professionals are in high demand across public and private hospitals.