Certified Nurse Assistant (CNA)

Changing lives

This course prepares students to provide direct patient care and support in hospitals, clinics, and long-term care facilities, with strong emphasis on clinical skills, patient safety, and compassionate caregiving.

Get the skills, guidance, and resources you need to make a big difference in your contact center operations that can lead to a big difference in the quality of your customer experience.
Achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction. Transform your contact center with a change in mindset, leadership commitment, and organizational alignment.
Make it fast and easy for customers to collaborate with live agents when needed—and to escalate emergencies without delay.

https://www.youtube.com/watch?v=nrJtHemSPW4

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

Case Studies

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Mobility For a Global Energy Giant

Followinoooooog an extended period of consulting to AIFS, working closely with the internal team and gaining a deep unde

School of Electrical & Electronics

A Homeland Security Agency

Following an extended period of consulting to AIFS, working closely with the internal team and gaining a deep understand

School of Hairdressing & Beauty

White Papers

How to Write a Business Proposal That Wins Clients: A Practical Guide for Young Entrepreneurs in Kenya

Uncategorized

Winning clients is one of the biggest challenges facing new ...

Is Caregiving a Good Career in Kenya?

Uncategorized

Caregiving is becoming an increasingly visible career option...

Agriculture and Agribusiness Skills for Young People in Western Kenya

November 10, 2026

Agriculture remains an important source of food, income and employment across Western Kenya. From dairy farming in Kakamega and poultry production in ...

Construction Skills and Affordable Housing Opportunities in Nyanza

November 10, 2026

Nyanza’s growing investment in affordable housing is creating opportunities that extend beyond providing homes. Every housing project requires skilled...

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

1. Iterate Design

We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.
2. Validate Develop

This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.
3. Optimize Deliver

Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

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Certified Nurse Assistant (CNA)

What We Do?